In this article, you’ll learn what you can do if your email signature is not displayed correctly.

INHALTSVERZEICHNIS

• 1. Signature and/or images are displayed incorrectly
• 2. Signature is displayed incorrectly when forwarding
• 3. Other issues with the signature display

If your email signature is not displayed correctly, there can be several reasons. Below you’ll find explanations for the most common issues.

1. Signature and/or images are displayed incorrectly

This issue can occur if you are using an outdated version of Outlook (desktop or mobile).

• Check whether you are using the latest version and update Outlook if necessary

• Test the web version, as it is always up to date

If the issue persists, please contact our support at support@lemontaps.com.

To help us assist you as quickly as possible, please include the following information:

• Any error messages

• Screenshots or screen recordings

• Does the issue affect only one user or multiple users?

• The email address of the affected user

• The Outlook version used (Desktop, iOS app, Android app, Web)

2. Signature is displayed incorrectly when forwarding

It can happen that the signature is displayed correctly in a new email, but images are missing or displayed incorrectly when forwarding or replying.

This is a known behavior in Outlook: when replying or forwarding, Outlook may internally convert the message to a different format (e.g. HTML → RTF or Plain Text). In longer email threads, embedded images in signatures may be removed or not transferred correctly.

Tip: Make sure that replies and forwarded emails in Outlook are sent in HTML format (not RTF or Plain Text).

3. Other issues with the signature display

If you are experiencing a different issue with your signature, please contact our support at support@lemontaps.com.

To help us assist you quickly, please include the following information:

• Any error messages

• Screenshots or screen recordings

• Does the issue affect only one user or multiple users?

• The email address of the affected user

• The Outlook version used (Desktop, iOS app, Android app, Web)