---
title: Follow-up Email to Contacts
description: Learn how to send follow-up emails after capturing a contact—either automatically or manually—and follow up efficiently.
---

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September 25, 2026

# Follow-up Email to Contacts

**Requirements:** All users · Sales Addon

#### What is the follow-up email?

The follow-up email is an email that can be sent automatically or manually after a contact has been captured.

Its purpose is to further qualify the contact immediately after the interaction or to share relevant information.

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-12-57-08-0948-PM.png?width=533&height=469&name=image-png-Mar-31-2026-12-57-08-0948-PM.png)

#### When is the follow-up email sent?

The follow-up email can be triggered in different ways:

1. automatically after the contact form on the digital business card has been filled out
2. manually via the “Send follow-up email” button
3. directly during the scanning process (e.g. business card scanner)
4. optionally automatically for every contact created

#### 1\. Automatic sending via contact form

If someone fills out the contact form on your digital business card, the follow-up email is sent automatically.

 

#### ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Apr-16-2026-11-31-46-9000-AM.png?width=355&height=342&name=image-png-Apr-16-2026-11-31-46-9000-AM.png) 2\. Sending the follow-up email manually

After creating a contact, you can send the follow-up email manually at any time.

**How it works:**

1. Open the contact in the [contact overview](https://lemontaps.com/contacts)
2. Click on “Send follow-up email”  
   ![Bildschirmfoto 2026-09-25 um 14.59.29](https://support.lemontaps.com/hs-fs/hubfs/Bildschirmfoto%202026-09-25%20um%2014.59.29.png?width=510&height=255&name=Bildschirmfoto%202026-09-25%20um%2014.59.29.png)
3. Select the language (if multiple are available – these can be configured in the [language settings](https://lemontaps.com/md/settings/email-templates/settings))
4. The email is sent

#### 3. Follow-up email during scanning

You can decide whether to send a follow-up email directly during the scanning process (e.g. business card scanner or QR code scan).

**How it works:**

1. Open the [contact overview](https://lemontaps.com/contacts)
2. Click on “Scan card”
   
   ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-09-37-3318-PM.png?width=442&height=59&name=image-png-Mar-31-2026-01-09-37-3318-PM.png)
3. Select language
   
   ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Apr-20-2026-01-47-17-1348-PM.png?width=483&height=162&name=image-png-Apr-20-2026-01-47-17-1348-PM.png)
4. Activate the toggle and click “Next”
   
   ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-09-06-2270-PM.png?width=489&height=148&name=image-png-Mar-31-2026-01-09-06-2270-PM.png)
5. The email is sent

#### 4. Automatically for every contact created

You can configure the system to automatically send a follow-up email for every contact created, regardless of how the contact was added. This can be set in the [settings](https://lemontaps.com/md/settings/email-templates/settings).

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Apr-16-2026-11-35-04-2436-AM.png?width=502&height=70&name=image-png-Apr-16-2026-11-35-04-2436-AM.png)

---

#### Customizing template content

Under “Email Templates”, you can customize the content of the [Follow-up Mails](https://lemontaps.com/md/contacts/follow-up-emails).

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-20-41-8960-PM.png?width=670&height=306&name=image-png-Mar-31-2026-01-20-41-8960-PM.png)

The internal email sent to the respective user can also be customized.

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-22-44-8449-PM.png?width=263&height=170&name=image-png-Mar-31-2026-01-22-44-8449-PM.png)

---

#### Language of the follow-up email

The follow-up email is always sent in the language selected at the time of sending.

- Selection is made during manual sending or in the scanning process
- The appropriate email template is used automatically

Note:  
Available languages and templates are defined in the [settings](https://lemontaps.com/md/settings/translations).

---

#### Disabling the follow-up email

The follow-up email can be completely disabled in the [settings](https://lemontaps.com/md/settings/email-templates/settings).

- No automatic email will be sent after form submissions
- The “Send email” button will be hidden

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-17-14-2395-PM.png?width=670&height=393&name=image-png-Mar-31-2026-01-17-14-2395-PM.png)

---

#### Sending limit

A maximum of 1,000 follow-up emails per day can be sent per organization.

If a follow-up email could not be sent because this limit was reached, you can find more information in the article [*Follow-up email is not being sent*.](https://support.lemontaps.com/en/follow-up-e-mail-wird-nicht-versendet?hsLang=en)

---

#### Viewing the delivery status

You can check at any time whether a follow-up email has been sent.

- Open a [contact profile](https://lemontaps.com/contacts)
- Under “History”, you can see if and when the email was sent

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-26-32-8632-PM.png?width=329&height=181&name=image-png-Mar-31-2026-01-26-32-8632-PM.png)

You can also view this in the [contact overview](https://lemontaps.com/contacts) (table):

- Dedicated column for follow-up emails

**![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-24-38-3050-PM.png?width=670&height=48&name=image-png-Mar-31-2026-01-24-38-3050-PM.png)**

- Filter options:
  
    - “is empty” → no email sent
    - “is not empty” → email already sent

![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Mar-31-2026-01-31-11-1418-PM.png?width=262&height=189&name=image-png-Mar-31-2026-01-31-11-1418-PM.png)

---

#### FAQs

##### Which placeholders can I use in the email?

You can use placeholders that are automatically filled with contact data:

- - NAME
    - VCARD\_LINK
    - PROFILE\_PIC\_URL
    - ACCOUNT\_PUBLIC\_URL
    - COMPANY
    - POSITION
    - EMAIL
    - EMAIL2
    - EMAIL3
    - PHONE\_MOBILE
    - PHONE\_WORK
    - ADDRESSEE
    - ADDRESS\_LINE\_1
    - ADDRESS\_LINE\_2
    - CITY
    - POSTCODE
    - COUNTRY
    - CONTACT\_FIRST\_NAME
    - CONTACT\_LAST\_NAME

 

**Why was my follow-up email not sent?**

One possible reason is that the daily sending limit has been reached (1,000 emails per organization per day). For more information, see the article [*Follow-up email is not being sent*.](https://support.lemontaps.com/en/follow-up-e-mail-wird-nicht-versendet?hsLang=en)

 

 

 

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