--- title: Account Claiming – What the User Experience Looks Like description: Learn what happens when a user self-registers with Account Claiming active and how the optional approval process for admins works. --- [Skip to content](https://support.lemontaps.com/en/account-claiming-what-the-user-experience-looks-like#main-content) - [English](https://support.lemontaps.com/en/account-claiming-what-the-user-experience-looks-like) - [Deutsch](https://support.lemontaps.com/de/account-claiming-so-sieht-das-nutzererlebnis-aus) English Show submenu for translations ![Lemontaps Logo-Black (1)](https://support.lemontaps.com/hubfs/Lemontaps%20Logo-Black%20(1).svg) - Start - Produkte - Preise - Blog - Unternehmen Open main navigation Close main navigation - Start - Produkte - Preise - Blog - Unternehmen - - [English](https://support.lemontaps.com/en/account-claiming-what-the-user-experience-looks-like) - [Deutsch](https://support.lemontaps.com/de/account-claiming-so-sieht-das-nutzererlebnis-aus) English Show submenu for translations - [Contact us](mailto:support@lemontaps.com) [Contact us](mailto:support@lemontaps.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Lemontaps Helpdesk](https://support.lemontaps.com/en?hsLang=en) 2. [Central User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en) 3. [Identity & Security](https://support.lemontaps.com/en/central-user-management?hsLang=en#identity-security) February 17, 2026 # Account Claiming – What the User Experience Looks Like This article explains the steps a user goes through when Account Claiming is active in your organization. It complements the [Account Claiming](https://support.lemontaps.com/de/account-claiming?hsLang=en) setup guide and helps you understand what happens from the user’s perspective. ### Scenario 1: Existing users are manually claimed When an already self-registered user is manually added to your organization: - The user is assigned to your organization with all existing settings - The user does not receive a separate notification about Account Claiming - From the user’s perspective, nothing changes regarding login The account then appears in the management dashboard and can be centrally managed. --- ### Scenario 2: Automatic Account Claiming is active and a user registers When a new user registers while automatic Account Claiming is enabled, the following steps occur: **1. Registration** The user opens the ["Registration page"](https://lemontaps.com/registration/signup), enters theirwork email and chooses a password. ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-12-34-5285-PM.png?width=264&height=366&name=image-png-Feb-17-2026-05-12-34-5285-PM.png)   **2. Email Verification** The user confirms their email address via the verification link sent by email. ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-04-40-4737-PM.png?width=430&height=254&name=image-png-Feb-17-2026-05-04-40-4737-PM.png) **3. Short Onboarding** The user goes through a brief onboarding to provide basic information for their digital business card. Required fields: - First name - Last name Next, the user can add their QR code to their wallet. Note: The onboarding flow is system-defined and cannot be customized. ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-06-30-7017-PM.png?width=319&height=396&name=image-png-Feb-17-2026-05-06-30-7017-PM.png) ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-07-27-7168-PM.png?width=539&height=236&name=image-png-Feb-17-2026-05-07-27-7168-PM.png) **4. Account Access** After onboarding, the user lands directly in their account: - With your organization’s settings - Assigned roles and permissions - Identical end-user experience as all other users ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-09-47-9330-PM.png?width=2828&height=1086&name=image-png-Feb-17-2026-05-09-47-9330-PM.png)   --- ### If the Approval Process is Active If the optional approval process is enabled: - The user is already created in the system - The digital business card can already be used - Admins receive a notification about the self-registration The approval page allows admins to review new self-registrations and correct missing or incorrect information. Important: The user is already active before approval.  ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Feb-17-2026-05-10-50-0427-PM.png?width=2838&height=1160&name=image-png-Feb-17-2026-05-10-50-0427-PM.png)   - [Central User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#main-content) - [User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#user-management) - [Email & Communication](https://support.lemontaps.com/en/central-user-management?hsLang=en#email-communication) - [Roles, Permissions & Approvals](https://support.lemontaps.com/en/central-user-management?hsLang=en#roles-permissions-approvals) - [Manage Profile Content](https://support.lemontaps.com/en/central-user-management?hsLang=en#manage-profile-content) - [Bulk Management & Imports](https://support.lemontaps.com/en/central-user-management?hsLang=en#bulk-management-imports) - [Organization & structure](https://support.lemontaps.com/en/central-user-management?hsLang=en#organization-structure) - [White-Label](https://support.lemontaps.com/en/central-user-management?hsLang=en#white-label) - [Identity & Security](https://support.lemontaps.com/en/central-user-management?hsLang=en#identity-security) - [Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#main-content) - [Identity & User Management](https://support.lemontaps.com/en/integrations?hsLang=en#identity-user-management) - [CRM Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#crm-integrations) - [Other Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#other-integrations) - [Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#main-content) - [Share Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#share-digital-business-card) - [Design & Layout](https://support.lemontaps.com/en/digital-business-card?hsLang=en#design-layout) - [NFC card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#nfc-card) - [Lead capture](https://support.lemontaps.com/en/lead-capture?hsLang=en) - [Email signature](https://support.lemontaps.com/en/email-signature?hsLang=en#main-content) - [Centralized email signatures (Outlook)](https://support.lemontaps.com/en/email-signature?hsLang=en#centralized-email-signatures-outlook) - [Manual email signatures](https://support.lemontaps.com/en/email-signature?hsLang=en#manual-email-signatures) - [Email signature design](https://support.lemontaps.com/en/email-signature?hsLang=en#email-signature-design) - [Paper business card ordering system](https://support.lemontaps.com/en/paper-business-card-ordering-system?hsLang=en) - [Legal & Data Protection](https://support.lemontaps.com/en/legal-data-protection?hsLang=en) - [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#main-content) - [Login & Access Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#login-access-issues) - [Email signature – issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#email-signature-issues) - [Technical Diagnostics](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#technical-diagnostics) - [Feature & Function Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#feature-function-issues) - [Paper Card Ordering System – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#paper-card-ordering-system-issues) - [NFC & Hardware – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#nfc-hardware-issues) - [SCIM problems](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#scim-problems) - [Account & Security](https://support.lemontaps.com/en/account-security?hsLang=en#main-content) - [Account Settings](https://support.lemontaps.com/en/account-security?hsLang=en#account-settings) - [Billing & Subscription](https://support.lemontaps.com/en/billing-subscription?hsLang=en#main-content) - [Trial Period & Plans](https://support.lemontaps.com/en/billing-subscription?hsLang=en#trial-period-plans) - [Invoices & Payments](https://support.lemontaps.com/en/billing-subscription?hsLang=en#invoices-payments) - [Licenses & Cancellation](https://support.lemontaps.com/en/billing-subscription?hsLang=en#licenses-cancellation) # Lemon Innovation & Technology GmbH [mailto:support@lemontaps.com](mailto:support@lemontaps.com) Copyright © 2026, Lemon Innovation & Technology GmbH