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Follow-up email is not being sent
Requirements: All users · Sales Add-on (Contact Capture)
If a follow-up email does not reach your contact, it is usually due to one of the following reasons.
1. Daily limit reached
A maximum of 1,000 follow-up emails can be sent per day per organization. Once this limit has been reached, no further follow-up emails can be sent that day.
2. Follow-up email is disabled
Check the settings to see whether automatic sending or the “Send email” button has been disabled.