Digital Business Card profile cannot be opened

If a business card profile cannot be opened—either via the direct link (e.g. lemontaps.com/username) or by scanning the QR code—there may be different causes. Go through the following steps in order.

Step 1: Check your company domain

Has your organization set up a custom company domain (e.g. vcard.company.com instead of lemontaps.com)?

• No → Continue with Step 2.
• Yes → Check whether an error message appears when opening the profile via the link or QR code.

If an error occurs, the DNS records for your company domain may have been accidentally removed or changed (e.g. by your IT department during a DNS cleanup). This can affect access to profiles, login via the company domain, and QR codes that point to the company domain.

How to resolve this:

1. Contact your IT department and ask them to check the DNS records originally provided by Lemontaps.
2. You can find step-by-step instructions for different providers in the article Set DNS records for your company domain with different providers.
3. After the records have been restored, it can take up to 72 hours for the changes to fully propagate.

Temporary workaround: Until the DNS records have been restored correctly, our support team (support@lemontaps.com) can temporarily switch your organization back to the standard Lemontaps domain so that your profiles remain accessible in the meantime.

Step 2: None of the above applies?

If you do not use a company domain or the issue described above does not apply, the cause may be elsewhere (e.g. the profile itself, the QR code, or the device being used).

In this case, send a short message to our support team (support@lemontaps.com) including the following information:

• The exact link or username of the affected profile
• Whether the issue occurs via the link, QR code, or both
• A screenshot of the error message, if available