--- title: Troubleshooting & Problem Resolution | Lemontaps Helpdesk description: Troubleshooting & Problem Resolution --- [Skip to content](https://support.lemontaps.com/en/troubleshooting-problem-resolution#main-content) - [English](https://support.lemontaps.com/en/troubleshooting-problem-resolution) - [Deutsch](https://support.lemontaps.com/de/problemlösungen-troubleshooting) English Show submenu for translations ![Lemontaps Logo-Black (1)](https://support.lemontaps.com/hubfs/Lemontaps%20Logo-Black%20(1).svg) - Start - Produkte - Preise - Blog - Unternehmen Open main navigation Close main navigation - Start - Produkte - Preise - Blog - Unternehmen - - [English](https://support.lemontaps.com/en/troubleshooting-problem-resolution) - [Deutsch](https://support.lemontaps.com/de/problemlösungen-troubleshooting) English Show submenu for translations - [Contact us](mailto:support@lemontaps.com) [Contact us](mailto:support@lemontaps.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Lemontaps Helpdesk](https://support.lemontaps.com/en) 2. [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution) # Troubleshooting & Problem Resolution - [Follow-up email is not being sent](https://support.lemontaps.com/en/follow-up-e-mail-wird-nicht-versendet) - [Digital Business Card profile cannot be opened](https://support.lemontaps.com/en/visitenkartenprofil-l%C3%A4sst-sich-nicht-%C3%B6ffnen) ## Login & Access Issues - [Forgot password and no access to the old Email?](https://support.lemontaps.com/en/forgot-password-and-no-access-to-the-old-email) - [Invited user did not receive Invitation Email](https://support.lemontaps.com/en/invited-user-did-not-receive-invitation-email) - [SSO Login is not working?](https://support.lemontaps.com/en/sso-login-is-not-working) - [SSO Login: “Approval required” message](https://support.lemontaps.com/en/sso-login-approval-required-message) - [SSO Login Not Working – Authentication Error](https://support.lemontaps.com/en/sso-login-funktioniert-nicht-was-kann-ich-tun-0) ## Email signature – issues - [Email signature not displayed – What can I do?](https://support.lemontaps.com/en/email-signature-not-displayed-what-can-i-do) - [Email signature is displayed incorrectly – What can I do?](https://support.lemontaps.com/en/email-signature-is-displayed-incorrectly-what-can-i-do) - [Why does my font size look different in Outlook? (Pixel and Point Values)](https://support.lemontaps.com/en/why-does-my-font-size-look-different-in-outlook-pixel-and-point-values) - [Different line heights in Outlook (old vs. new)](https://support.lemontaps.com/en/different-line-heights-in-outlook-old-vs.-new) ## Technical Diagnostics - [Generate a HAR file to correct errors](https://support.lemontaps.com/en/generate-a-har-file-to-correct-errors) ## Feature & Function Issues - [I can't download the file generated for export – what could be the reason?](https://support.lemontaps.com/en/i-cant-download-the-file-generated-for-export-what-could-be-the-reason) - [Why are profile updates via bulk upload not applied correctly?](https://support.lemontaps.com/en/why-are-profile-updates-via-bulk-upload-not-applied-correctly) - [Downloads Not Working in Safari on iPhone](https://support.lemontaps.com/en/downloads-not-working-in-safari-on-iphone) - [CRM Contacts are not displayed when assigning a contact to a voice note](https://support.lemontaps.com/en/crm-contacts-are-not-displayed-when-assigning-a-contact-to-a-voice-note) ## Paper Card Ordering System – Issues - [Paper Business Card Module Doesn’t Open (Cookies Blocked?)](https://support.lemontaps.com/en/issues-opening-the-paper-business-cards-module-cookies-blocked-/-logged-out) ## NFC & Hardware – Issues - [NFC Card Cannot Connect](https://support.lemontaps.com/en/nfc-card-cannot-connect) ## SCIM problems - [SCIM Provisioning – Missing User Attributes](https://support.lemontaps.com/en/scim-provisioning-missing-user-attributes) - [SCIM: Remove Placeholder Values Such as “N/A” or “-” from Attributes](https://support.lemontaps.com/en/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen) - [Central User Management](https://support.lemontaps.com/en/central-user-management#main-content) - [User Management](https://support.lemontaps.com/en/central-user-management#user-management) - [Email & Communication](https://support.lemontaps.com/en/central-user-management#email-communication) - [Roles, Permissions & Approvals](https://support.lemontaps.com/en/central-user-management#roles-permissions-approvals) - [Manage Profile Content](https://support.lemontaps.com/en/central-user-management#manage-profile-content) - [Bulk Management & Imports](https://support.lemontaps.com/en/central-user-management#bulk-management-imports) - [Organization & structure](https://support.lemontaps.com/en/central-user-management#organization-structure) - [White-Label](https://support.lemontaps.com/en/central-user-management#white-label) - [Identity & Security](https://support.lemontaps.com/en/central-user-management#identity-security) - [Integrations](https://support.lemontaps.com/en/integrations#main-content) - [Identity & User Management](https://support.lemontaps.com/en/integrations#identity-user-management) - [CRM Integrations](https://support.lemontaps.com/en/integrations#crm-integrations) - [Other Integrations](https://support.lemontaps.com/en/integrations#other-integrations) - [Digital Business Card](https://support.lemontaps.com/en/digital-business-card#main-content) - [Share Digital Business Card](https://support.lemontaps.com/en/digital-business-card#share-digital-business-card) - [Design & Layout](https://support.lemontaps.com/en/digital-business-card#design-layout) - [NFC card](https://support.lemontaps.com/en/digital-business-card#nfc-card) - [Lead capture](https://support.lemontaps.com/en/lead-capture) - [Email signature](https://support.lemontaps.com/en/email-signature#main-content) - [Centralized email signatures (Outlook)](https://support.lemontaps.com/en/email-signature#centralized-email-signatures-outlook) - [Manual email signatures](https://support.lemontaps.com/en/email-signature#manual-email-signatures) - [Email signature design](https://support.lemontaps.com/en/email-signature#email-signature-design) - [Paper business card ordering system](https://support.lemontaps.com/en/paper-business-card-ordering-system) - [Legal & Data Protection](https://support.lemontaps.com/en/legal-data-protection) - [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution#main-content) - [Login & Access Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution#login-access-issues) - [Email signature – issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution#email-signature-issues) - [Technical Diagnostics](https://support.lemontaps.com/en/troubleshooting-problem-resolution#technical-diagnostics) - [Feature & Function Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution#feature-function-issues) - [Paper Card Ordering System – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution#paper-card-ordering-system-issues) - [NFC & Hardware – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution#nfc-hardware-issues) - [SCIM problems](https://support.lemontaps.com/en/troubleshooting-problem-resolution#scim-problems) - [Account & Security](https://support.lemontaps.com/en/account-security#main-content) - [Account Settings](https://support.lemontaps.com/en/account-security#account-settings) - [Billing & Subscription](https://support.lemontaps.com/en/billing-subscription#main-content) - [Trial Period & Plans](https://support.lemontaps.com/en/billing-subscription#trial-period-plans) - [Invoices & Payments](https://support.lemontaps.com/en/billing-subscription#invoices-payments) - [Licenses & Cancellation](https://support.lemontaps.com/en/billing-subscription#licenses-cancellation) # Lemon Innovation & Technology GmbH [mailto:support@lemontaps.com](mailto:support@lemontaps.com) Copyright © 2026, Lemon Innovation & Technology GmbH