--- title: "SCIM: Remove Placeholder Values Such as “N/A” or “-” from Attributes" description: Learn how to remove unwanted placeholder values such as “N/A” or “-” from SCIM-synchronized attributes. --- [Skip to content](https://support.lemontaps.com/en/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen#main-content) - [English](https://support.lemontaps.com/en/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen) - [Deutsch](https://support.lemontaps.com/de/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen) English Show submenu for translations ![Lemontaps Logo-Black (1)](https://support.lemontaps.com/hubfs/Lemontaps%20Logo-Black%20(1).svg) - Start - Produkte - Preise - Blog - Unternehmen Open main navigation Close main navigation - Start - Produkte - Preise - Blog - Unternehmen - - [English](https://support.lemontaps.com/en/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen) - [Deutsch](https://support.lemontaps.com/de/scim-platzhalterwerte-wie-n/a-oder-aus-attributen-entfernen) English Show submenu for translations - [Contact us](mailto:support@lemontaps.com) [Contact us](mailto:support@lemontaps.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Lemontaps Helpdesk](https://support.lemontaps.com/en?hsLang=en) 2. [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en) 3. [SCIM problems](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#scim-problems) September 15, 2026 # SCIM: Remove Placeholder Values Such as “N/A” or “-” from Attributes **Requirements:** Administrator · SSO / SCIM Add-on Sometimes, instead of an empty value, a placeholder such as “N/A” or “-” is transferred for an attribute (e.g. phone number) and displayed in the profile. This happens because the exact placeholder value is stored for the affected users in the source system (e.g. Entra ID) and is transferred 1:1 via SCIM like any other value. Simply deleting the value in Entra ID may not be sufficient. Since this may not be recognized as an attribute change in the usual sense, Entra ID may not send an update to Lemontaps, causing the old placeholder value to remain. To properly clear the attribute, the mapping in Entra ID needs to be temporarily adjusted. ### Steps in Entra ID 1. In Azure, go to **Enterprise Applications → \[your SCIM app\] → Provisioning → Attribute mapping**. *![Screenshot 2026-09-10 at 14.53.52 (1)](https://support.lemontaps.com/hs-fs/hubfs/Screenshot%202026-09-10%20at%2014.53.52%20(1).png?width=670&height=324&name=Screenshot%202026-09-10%20at%2014.53.52%20(1).png)* 2. Find the affected attribute (e.g. phone number) and click the edit icon (pencil). 3. Change the **Mapping type** from **Direct** to **Expression**. 4. Enter the following expression, replacing ATTR1 with the respective source attribute (e.g. mobile): `IIF(IsPresent([ATTR1]), [ATTR1], "$EMPTY$")` This expression ensures that an actual value is retained, while all other cases – including placeholders such as “N/A” – are set to empty. ![Screenshot 2026-09-10 at 14.56.08 (1)](https://support.lemontaps.com/hs-fs/hubfs/Screenshot%202026-09-10%20at%2014.56.08%20(1).png?width=670&height=322&name=Screenshot%202026-09-10%20at%2014.56.08%20(1).png) 5. Click **Apply**, then click **Save** on the main page. Clicking “Apply” alone does not save the change. 6. Trigger provisioning again: - For all users: **Overview → Restart provisioning** - For individual users: **Provision on demand** → search for the user or group → **Provision** *![Screenshot 2026-09-10 at 14.56.23 (1)](https://support.lemontaps.com/hs-fs/hubfs/Screenshot%202026-09-10%20at%2014.56.23%20(1).png?width=670&height=323&name=Screenshot%202026-09-10%20at%2014.56.23%20(1).png)* 7. Wait until the provisioning run is complete and check the profile to confirm that the placeholder value is now empty. 8. **Important:** Reset the mapping afterwards. Once the values have been cleaned up, the mapping must be changed back to Direct. If it remains set to “Expression” with “$EMPTY$”, an actual value entered in the future could also be overwritten or cleared during subsequent provisioning runs. Depending on the use case, the expression may need to be adjusted (e.g. if several different placeholder values are used). For more information about the syntax, see the [Microsoft documentation on the Expression Builder.](https://learn.microsoft.com/en-us/entra/identity/app-provisioning/expression-builder) --- - [Central User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#main-content) - [User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#user-management) - [Email & Communication](https://support.lemontaps.com/en/central-user-management?hsLang=en#email-communication) - [Roles, Permissions & Approvals](https://support.lemontaps.com/en/central-user-management?hsLang=en#roles-permissions-approvals) - [Manage Profile Content](https://support.lemontaps.com/en/central-user-management?hsLang=en#manage-profile-content) - [Bulk Management & Imports](https://support.lemontaps.com/en/central-user-management?hsLang=en#bulk-management-imports) - [Organization & structure](https://support.lemontaps.com/en/central-user-management?hsLang=en#organization-structure) - [White-Label](https://support.lemontaps.com/en/central-user-management?hsLang=en#white-label) - [Identity & Security](https://support.lemontaps.com/en/central-user-management?hsLang=en#identity-security) - [Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#main-content) - [Identity & User Management](https://support.lemontaps.com/en/integrations?hsLang=en#identity-user-management) - [CRM Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#crm-integrations) - [Other Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#other-integrations) - [Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#main-content) - [Share Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#share-digital-business-card) - [Design & Layout](https://support.lemontaps.com/en/digital-business-card?hsLang=en#design-layout) - [NFC card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#nfc-card) - [Lead capture](https://support.lemontaps.com/en/lead-capture?hsLang=en) - [Email signature](https://support.lemontaps.com/en/email-signature?hsLang=en#main-content) - [Centralized email signatures (Outlook)](https://support.lemontaps.com/en/email-signature?hsLang=en#centralized-email-signatures-outlook) - [Manual email signatures](https://support.lemontaps.com/en/email-signature?hsLang=en#manual-email-signatures) - [Email signature design](https://support.lemontaps.com/en/email-signature?hsLang=en#email-signature-design) - [Paper business card ordering system](https://support.lemontaps.com/en/paper-business-card-ordering-system?hsLang=en) - [Legal & Data Protection](https://support.lemontaps.com/en/legal-data-protection?hsLang=en) - [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#main-content) - [Login & Access Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#login-access-issues) - [Email signature – issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#email-signature-issues) - [Technical Diagnostics](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#technical-diagnostics) - [Feature & Function Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#feature-function-issues) - [Paper Card Ordering System – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#paper-card-ordering-system-issues) - [NFC & Hardware – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#nfc-hardware-issues) - [SCIM problems](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#scim-problems) - [Account & Security](https://support.lemontaps.com/en/account-security?hsLang=en#main-content) - [Account Settings](https://support.lemontaps.com/en/account-security?hsLang=en#account-settings) - [Billing & Subscription](https://support.lemontaps.com/en/billing-subscription?hsLang=en#main-content) - [Trial Period & Plans](https://support.lemontaps.com/en/billing-subscription?hsLang=en#trial-period-plans) - [Invoices & Payments](https://support.lemontaps.com/en/billing-subscription?hsLang=en#invoices-payments) - [Licenses & Cancellation](https://support.lemontaps.com/en/billing-subscription?hsLang=en#licenses-cancellation) # Lemon Innovation & Technology GmbH [mailto:support@lemontaps.com](mailto:support@lemontaps.com) Copyright © 2026, Lemon Innovation & Technology GmbH