--- title: Invited user did not receive Invitation Email description: Invited Users Are Not Receiving Invitation Emails? Learn which steps you can check as an admin and how to resolve the issue quickly. --- [Skip to content](https://support.lemontaps.com/en/invited-user-did-not-receive-invitation-email#main-content) - [English](https://support.lemontaps.com/en/invited-user-did-not-receive-invitation-email) - [Deutsch](https://support.lemontaps.com/de/eingeladener-nutzer-erhält-keine-einladungs-e-mail-was-kann-ich-tun-) English Show submenu for translations ![Lemontaps Logo-Black (1)](https://support.lemontaps.com/hubfs/Lemontaps%20Logo-Black%20(1).svg) - Start - Produkte - Preise - Blog - Unternehmen Open main navigation Close main navigation - Start - Produkte - Preise - Blog - Unternehmen - - [English](https://support.lemontaps.com/en/invited-user-did-not-receive-invitation-email) - [Deutsch](https://support.lemontaps.com/de/eingeladener-nutzer-erhält-keine-einladungs-e-mail-was-kann-ich-tun-) English Show submenu for translations - [Contact us](mailto:support@lemontaps.com) [Contact us](mailto:support@lemontaps.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Lemontaps Helpdesk](https://support.lemontaps.com/en?hsLang=en) 2. [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en) 3. [Login & Access Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#login-access-issues) June 29, 2026 # Invited user did not receive Invitation Email **Brief Explanation** If invited users do not receive their invitation email, this is usually caused by an incorrect email address, a spam filter, or blocked delivery. --- ### First, check: Does the problem affect only one user or multiple users? Select the appropriate case and follow the corresponding section a) or b): --- ### a) Problem affects a single user Follow these steps in order: 1. **Check the email address** Make sure the user was created with the correct email address. 2. **Check the invitation status** In the Admin View under[User Management → All user profiles](https://lemontaps.com/md/profiles), verify that the user has been invited and the invitation status shows “Invitation Sent.” 3. **Check the spam/junk folder** Ask the user to check their spam or junk folder, as emails may sometimes be automatically filtered there. 4. **Send a password reset email** Open the three-dot menu next to the user and click “Reset Password.” The user can then set a new password and gain access to the platform via the email sent. ![](https://support.lemontaps.com/hs-fs/hubfs/Bildschirmfoto%202026-02-15%20um%2021-31-31-png.png?width=348&height=218&name=Bildschirmfoto%202026-02-15%20um%2021-31-31-png.png) 5. **Contact Lemontaps Support** If the password reset email is also not delivered, please contact Lemontaps Support at: [support@lemontaps.com](mailto:support@lemontaps.com) Provide the affected user’s email address so the issue can be resolved quickly. --- ### b) Problem affects multiple or all users If multiple or all users are not receiving invitation emails, contact your IT department. They should check whether emails from Lemontaps are being blocked or filtered. The IT team can then adjust the settings to ensure that emails are delivered reliably in the future. - [Central User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#main-content) - [User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#user-management) - [Email & Communication](https://support.lemontaps.com/en/central-user-management?hsLang=en#email-communication) - [Roles, Permissions & Approvals](https://support.lemontaps.com/en/central-user-management?hsLang=en#roles-permissions-approvals) - [Manage Profile Content](https://support.lemontaps.com/en/central-user-management?hsLang=en#manage-profile-content) - [Bulk Management & Imports](https://support.lemontaps.com/en/central-user-management?hsLang=en#bulk-management-imports) - [Organization & structure](https://support.lemontaps.com/en/central-user-management?hsLang=en#organization-structure) - [White-Label](https://support.lemontaps.com/en/central-user-management?hsLang=en#white-label) - [Identity & Security](https://support.lemontaps.com/en/central-user-management?hsLang=en#identity-security) - [Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#main-content) - [Identity & User Management](https://support.lemontaps.com/en/integrations?hsLang=en#identity-user-management) - [CRM Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#crm-integrations) - [Other Integrations](https://support.lemontaps.com/en/integrations?hsLang=en#other-integrations) - [Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#main-content) - [Share Digital Business Card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#share-digital-business-card) - [Design & Layout](https://support.lemontaps.com/en/digital-business-card?hsLang=en#design-layout) - [NFC card](https://support.lemontaps.com/en/digital-business-card?hsLang=en#nfc-card) - [Lead capture](https://support.lemontaps.com/en/lead-capture?hsLang=en) - [Email signature](https://support.lemontaps.com/en/email-signature?hsLang=en#main-content) - [Centralized email signatures (Outlook)](https://support.lemontaps.com/en/email-signature?hsLang=en#centralized-email-signatures-outlook) - [Manual email signatures](https://support.lemontaps.com/en/email-signature?hsLang=en#manual-email-signatures) - [Email signature design](https://support.lemontaps.com/en/email-signature?hsLang=en#email-signature-design) - [Paper business card ordering system](https://support.lemontaps.com/en/paper-business-card-ordering-system?hsLang=en) - [Legal & Data Protection](https://support.lemontaps.com/en/legal-data-protection?hsLang=en) - [Troubleshooting & Problem Resolution](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#main-content) - [Login & Access Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#login-access-issues) - [Email signature – issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#email-signature-issues) - [Technical Diagnostics](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#technical-diagnostics) - [Feature & Function Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#feature-function-issues) - [Paper Card Ordering System – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#paper-card-ordering-system-issues) - [NFC & Hardware – Issues](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#nfc-hardware-issues) - [SCIM problems](https://support.lemontaps.com/en/troubleshooting-problem-resolution?hsLang=en#scim-problems) - [Account & Security](https://support.lemontaps.com/en/account-security?hsLang=en#main-content) - [Account Settings](https://support.lemontaps.com/en/account-security?hsLang=en#account-settings) - [Billing & Subscription](https://support.lemontaps.com/en/billing-subscription?hsLang=en#main-content) - [Trial Period & Plans](https://support.lemontaps.com/en/billing-subscription?hsLang=en#trial-period-plans) - [Invoices & Payments](https://support.lemontaps.com/en/billing-subscription?hsLang=en#invoices-payments) - [Licenses & Cancellation](https://support.lemontaps.com/en/billing-subscription?hsLang=en#licenses-cancellation) # Lemon Innovation & Technology GmbH [mailto:support@lemontaps.com](mailto:support@lemontaps.com) Copyright © 2026, Lemon Innovation & Technology GmbH