--- title: Disconnect SSO connection description: "How to properly disconnect your SSO connection in Lemontaps: Learn when you can disable SSO on your own and when you need to contact support—including step-by-step instructions and FAQs." --- [Skip to content](https://support.lemontaps.com/en/disconnect-sso-connection#main-content) - [English](https://support.lemontaps.com/en/disconnect-sso-connection) - [Deutsch](https://support.lemontaps.com/de/sso-verbindung-trennen) English Show submenu for translations ![Lemontaps Logo-Black (1)](https://support.lemontaps.com/hubfs/Lemontaps%20Logo-Black%20(1).svg) - Start - Produkte - Preise - Blog - Unternehmen Open main navigation Close main navigation - Start - Produkte - Preise - Blog - Unternehmen - - [English](https://support.lemontaps.com/en/disconnect-sso-connection) - [Deutsch](https://support.lemontaps.com/de/sso-verbindung-trennen) English Show submenu for translations - [Contact us](mailto:support@lemontaps.com) [Contact us](mailto:support@lemontaps.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Lemontaps Helpdesk](https://support.lemontaps.com/en?hsLang=en) 2. [Integrations](https://support.lemontaps.com/en/integrations?hsLang=en) 3. [Identity & User Management](https://support.lemontaps.com/en/integrations?hsLang=en#identity-user-management) April 9, 2026 # Disconnect SSO connection In this article, you’ll learn how to disconnect an existing SSO connection and what limitations apply. --- #### Overview When disconnecting an SSO connection, there are two different scenarios: 1. No user has logged in via SSO yet 2. Users have already logged in via SSO The required steps differ depending on the case. --- #### Case 1: No SSO login has occurred yet If no user has registered or logged in via SSO, you can remove the connection yourself. **Steps:** - Open the [SSO settings](https://lemontaps.com/md/settings/idps/themeIdps/139) in the admin area - Disable or delete the SSO configuration You can find a step-by-step guide here: ***[Guide – Disable SSO →](https://demo.lemontaps.com/share/cm9iks5qf0003ic0du3i3n2c8/tour)*** --- #### Case 2: Users have already logged in via SSO As soon as at least one user has successfully logged in via SSO, the connection can no longer be removed or disconnected самостоятельно. In this case, an error message will appear when trying to deactivate it. ![](https://support.lemontaps.com/hs-fs/hubfs/image-png-Apr-07-2026-12-57-54-8310-PM.png?width=345&height=56&name=image-png-Apr-07-2026-12-57-54-8310-PM.png) **Steps:** - Contact our support team at support@lemontaps.com and we will manually reset the SSO configuration for you **Process:** - We remove existing SSO users (users who have already logged in via SSO) - We delete the current SSO configuration - You can then set up SSO again following the guide   --- #### FAQs **Can I disconnect the SSO connection myself?** Only if no user has logged in via SSO yet. **Why do I see an error message when trying to disable it?** Because users have already logged in via SSO, and the connection can no longer be removed independently. - [Central User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#main-content) - [User Management](https://support.lemontaps.com/en/central-user-management?hsLang=en#user-management) - 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